General terms and conditions of sale

Article 1: Purpose

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between WEISSENBERGEUROPE/ Div.de MUSIC PLUS, registered under number BE0756407978, whose registered office is located at WOOZ 21, B-4831 BILSTAIN (BE) and any natural or legal person wishing to make a purchase via the www.weissenbergeurope.com website (hereinafter the ‘Customer’).

By placing an order on this site, the Customer unreservedly accepts these GTC.

Article 2: Products and Services
The products and services offered are those shown on the www.weissenbergeurope.com website at the time of consultation. These products are described and presented as accurately as possible. However, MUSIC PLUS cannot be held responsible for any errors or omissions in this presentation.

Article 3: Orders
The presentation of the products in the online shop constitutes only a non-contractual electronic catalogue. By clicking on the ‘Buy’ button, the customer undertakes to order the goods contained in the shopping basket. An order confirmation will be sent immediately after the order has been placed. The sales contract will only be considered concluded with our separate order confirmation. The text of the contract is saved. The order details and the General Terms and Conditions of Sale are sent to the customer by e-mail.

Article 4: Prices and payment
4.1 Prices
Product prices are quoted in euros and include Belgian VAT applicable at the time of ordering. Delivery costs are added to the total amount of the order, depending on the options chosen by the Customer.
4.2 Payment methods
Payment may be made by bank card or any other method offered on the site. Payment is secure and guaranteed.
4.3 Late payment
In the event of non-payment, the order will be cancelled and the goods will be the entire property of WEISSENBERGEUROPE / MUSICPLUS.

Article 5 : Delivery
5.1 Delivery time
Products are delivered to the address indicated by the Customer within 10 days of the validation of the order. This period may vary depending on the availability of the products and/or the country of destination of the goods. Any customs and/or administrative charges shall be borne by the Customer.
5.2 Delivery charges
Delivery costs are calculated according to the geographical zone and the weight of the products. The costs will be indicated before the final validation of the order.

Article 6: Right of withdrawal
6.1 Withdrawal period
In accordance with European legislation, the Customer has a period of 14 calendar days from receipt of the products to exercise his right of withdrawal, without having to justify his decision.
6.2 Return of products
To exercise his/her right of withdrawal, the Customer must return the products in their original condition, in their original packaging and without any traces of use. The cost of returning the products shall be borne by the Customer.

Article 7: Guarantees and claims
7.1 Legal warranty
Products are covered by the legal guarantee of conformity, in accordance with the provisions of the Belgian Consumer Code and European directives. In the event of a defect or non-conformity, the Customer may request an exchange or a refund.
7.2 Complaints
Any complaint relating to the order or delivery of the products must be addressed exclusively to WEISSENBERGEUROPE/MUSIC PLUS, Wooz 21, B-4831 BILSTAIN/ Belgium or by e-mail to: info@musicplus.be

Article 8: Protection of personal data
8.1 Data collection
The information collected by WEISSENBERGEUROPE/MUSICPLUS when an order is placed is necessary for processing the order and managing the commercial relationship.
8.2 Data processing
Personal data is processed in accordance with European legislation on the protection of personal data (Regulation (EU) 2016/679 - RGPD). Customers have the right to access, rectify and delete data concerning them by sending a request to: info@musicplus.be.

Article 9: Liability
9.1 Limitation of liability
WEISSENBERGEUROPE/MUSICPLUS shall not be liable for any indirect or unforeseeable damage resulting from the order or use of the products.
9.2 Force Majeure
WEISSENBERGEUROPE/MUSICPLUS shall not be liable in the event of force majeure (strike, epidemic, extreme weather conditions, etc.) affecting the delivery or performance of the contract.

Article 10: Intellectual property
All elements of the www.weissenbergeurope.com site, whether visual or audio, are protected by intellectual property rights and remain the exclusive property of WEISSENBERGEUROPE/MUSICPLUS. Any unauthorised reproduction or use of these elements is strictly forbidden.

Article 11: Applicable law and disputes
These GTC are governed by Belgian law. In the event of a dispute, the parties undertake to seek an amicable solution before bringing the matter before the competent courts. Failing this, the dispute will be brought before the competent courts of VERVIERS/Belgium.

Article 12: Changes to the GTC
WEISSENBERGEUROPE/MUSICPLUS reserves the right to modify its general terms and conditions of sale at any time. The new conditions will be published on the site and will come into force as soon as they are put online.